Condominium Operations Support Specialist

When a door won’t open, a pipe has burst, lights won’t come on, or there’s squirrels in the vents, the Operations team jumps into action! Using our service request and dispatching systems, you’ll be sending vendors out to get work done, providing timely updates to Boards, residents and owners, and making sure the work is complete to exceptional standards.

Reporting to the Operations Director, you’ll be the first point of contact, whether by phone or email, and will be there to offer friendly, compassionate, and enthusiastic service, no matter the issue. You’ll be the source of solutions and provide reassurance that help is already on the way.

The ideal candidate for this position has customer service, dispatch, or building management experience, but we’re also willing to help the right candidate grow into the position. Landscaping, Plumbing/Mechanical, or other trades are also helpful backgrounds to have in our operations department.

You don’t need to know the ins and outs of how to solve a problem, your main job is to be the guide that brings all the right people and information together to get the job done.

Key Areas of Responsibility

  • Identify the severity and urgency of inquiries, dispatch the necessary vendors if required, and advise the proper parties involved.
  • Respond to resident concerns by phone and email.
  • Evaluate a customer’s inquiry and complete the necessary actions to appropriately respond to the customer.
  • Schedule and confirm vendors for various tasks.
  • Use communication tools to provide support to our customers mostly via Trello and Zendesk.
  • Occasional evening condo board meetings (currently via electronic conference call due to COVID).

Qualifications We’re Looking For

  • Strong customer service background.
  • Strong interpersonal and teamwork skills.
  • Strong organizational and decision-making skills.
  • Strong time-management skills and an ability to work autonomously. A “self starter”.
  • Good problem-solving and conflict-resolution skills.
  • An ability to adapt, to not only new procedures and policies, but new technology.
  • Excellent verbal and written skills in English.
  • Working knowledge of MS Office (Outlook, Word, Excel) and Google Suite (sheets, docs). Experience with Trello and Zendesk is an asset, but not required.
  • High school diploma or equivalent.

What We Offer

  • flexible schedule and work environment
  • A strong corporate culture
  • Professional development and opportunities for growth
  • Flexible work environment (hybrid office/WFH opportunities)
  • Health/Dental/Vision benefits after 3 months
  • Full-time, permanent employment
  • Starting salary of $33,000

Does this sound like you?

Apply today by emailing us at Please send us your resume, along with your answers to these questions.

  • Tell us about a time when you had to learn something new to excel at your job.
  • What gets you excited to get up in the morning?
  • How do you typically manage projects and prioritize tasks?


We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.