Virtual Condo Management Support Services Made Easy

Maria Haron is always very helpful whenever I have questions about booking the lounge. She responds quickly, clearly, and professionally every time. I truly appreciate her excellent support. Thank you,

Khushbakht has been a great resource and point person in terms of guiding us through the approval phase of our upgraded flooring install. She coordinated the process with the board and helped us get the final approval we required. Thanks so much again, Jim

I had several prior experience working with agents from Catalyst so I have done several reviews. My overall experience had been positive with Catalyst as they are supportive and generally have good follow through with requests in timely manner. This time I am fortunate to have Asfandyar Abid completing my request with a referral to the condo contractor for a repair. Asfandyer assisted me with the contact, advised me on the potential cost and facilitated the referral. I was contacted by the technician the next day and scheduled the appointment for repair. I am very grateful for the support of Asfandyar!

We have recently signed a lease for which we will be under catalyst condo management. I've already had quite a few questions for them and the property management, and I've been blown away by the speed and thoroughness of their responses! Ayyan was the particular agent that I worked with and made me feel quite confident in getting the support we need as we live in this unit.

This is a shout-out to Shaelyn at Catalyst. A condo manager's job is not easy because you usually only hear from people when they are unhappy or have a problem. Shaelyn has dealt with us and others with patience, courtesy, efficiency and professionalism. Under trying circumstances due to a change of entry & access equipment, she has responded promptly and been extremely effective in helping us. We also appreciate her good-humoured approach to her work, which speaks well of her as a manager and leader of others. She makes Catalyst look good! We are selling our condo due to a move, so likely won't have to call on her much longer; but we wish her all the best in future!

"Christina at Catalyst is an absolute lifesaver! I walked in this morning Monday at 9:00 AM with a seemingly impossible request: I needed a specific information sheet by noon to finalize the purchase of condo unit #201. I was stressed, but Christina made it happen. Because of her speed and dedication, the purchase can officially go through! I am beyond grateful for her help in making this happen. Thank you, Christina!"

Maria Haroon Is a great help with me. She’s very knowledgeable in condo policies. I asked her questions and she provided me detailed answers. She also helped me booked for the move in process. Thank you very much Maria Haroon for your patience, ideas and help that you provided for me. I really appreciate your help.

We work with them a few times a year and I must say, they are the quickest way responding and provide the most amount of service when we need it. We recently dealt with Christina.W, and she was fantastic!

I would say great experience so far working with property manager Ruby Gulati and Khizer Faruk with Catalyst Condo Management. They are very prompt with responses and ever ready to help when reached out to. Top tier communication, action and follow up.

I have been in contact with the Catalyst Condo Management for a while now, with two services that I have requested. It has been dealt with accordingly. I saw how the management try to assist with the issues that arrises. With every new updates to make our community, safe, liveable and a great space to grow a family. I appreciate their efforts a lot.

I’ve had an excellent experience working with Hamza from Catalyst Management. He is always on top of things, very efficient, and goes above and beyond to provide support whenever needed. His professionalism and responsiveness make everything so much easier. Truly appreciate all his help—highly recommend!

Basheer Ansari went above and beyond to help me resolve my problem in a timely manner. He was patient, attentive, and made sure everything was handled smoothly. I truly appreciate his dedication and effort, and I am grateful for the excellent support he provided.

I recently had an issue regarding parking at the apartment and reached out to the CCM for assistance. I wanted to express my appreciation for the prompt and helpful support I received. Both Ruby and Libby were especially helpful and professional in resolving the matter quickly and effectively. Their assistance made a real difference, and I’m grateful for their efforts. Thank you again for the excellent service

I had a fantastic experience with Hamza while processing my pet application. He was incredibly prompt with his responses, which made the entire process smooth and reassuring. His professionalism and efficiency really stood out, and I truly appreciated how easy he made everything feel. Thank you, Hamza, for your great support!

My general experience has been that condo management companies are essentially useless, and Catalyst Condo Management is no exception. Generally speaking they are non-responsive, slow, inefficient, and painful when it comes to getting anything done. BUT - Khizer Faruk is exceptional. Top tier communication, understanding, action and follow up. I recently had an issue that went unactioned and unresolved through 4 phone calls. Each time with a different person with no idea about what was going on. FINALLY I got lucky and Khizer answered, and he was clearly and immediately operating with more professional urgency than all his previous colleagues. He called back to follow up twice within 2 hours, and again later in the week to ensure the issue was resolved. Catalyst: 0/5 Khizer: 5/5

Hasma was Very responsive and respectful when there was a deadline to meet. I appreciate his responsiveness to my request and appreciate the way he helped my client.

Hamza from Catalyst Management has been amazing to deal with. I am a REALTOR so I have a lot of first hand experience with condo boards and people at them. Hamza has been by far the most helpful and quick to action person I have dealt with among any boards. He has my full recommendation.

Im extremely pleased with Catalyst Condo Management. Im a realtor in Calgary and many times have called or tried to connect with management/boards and have delayed responses or cannot get anyone on the phone to speak with them. With Catalyst, Ive reached out a number of times and always receive a quick response time and someone is always there to answer any questions or concerns. Well done!

I had an excellent experience with Basheer Ansari from the Catalyst Condo staff. He was incredibly helpful in facilitating the process to fix a broken window, ensuring everything was handled smoothly and efficiently. His professionalism, prompt communication, and willingness to assist made the entire process stress-free. I truly appreciate his dedication to excellent service. Highly recommend! Thank you, Basheer!

Hamza was very helpful, professional and friendly. He got back to me right away and was great to deal with. Overall I am very happy with Catalyst Condo Management!

I highly recommend this company! They were very easy to work with and had great communication. Hamza was fantastic in helping us get pet approval in just a few days. Thank you Hamza!

Hamza offered a great service, was accommodating with my request and communication was good. As per fees, there is a move in/out fee of $160 for Harlow condo, I’ve never seen anything like this and I own other apartments in different condo in which a move is free. I feel this is a money grab.

I have had very positive experiences with Catalyst at 2 of my properties. They work hard, they are conscientious and helpful. I think a lot of the negative reviews are from tenants that don’t actually understand what a condo management company is used for. They have the idea that these companies are their own personal assistant. It’s worth for those tenants that are having issues, to review their condo bylaws and also the management agreement to fully understand what limitations the management company may have. A management company is only responsible for what the condo board employs them to do. Tenants that are owners need to take responsibility for their own personal units repairs. Tenant’s that are renting have to discuss with their landlords what is their responsibility. The condo management company can make recommendations outside of their contracted work. However it is the boards responsibility to allow for anything beyond the scope of the management agreement. People have to realize that employee’s of catalyst work hard just like you. They deserve to be treated with respect. Imagine dealing with a condo building with over 100 residents they are getting 100s of questions and requests a day. Of course they can’t answer everyone and they have to prioritize. Also at my other property’s with other management companies unfortunately there are also those petty complaints by people that don’t get what they want. Give your condo management companies a break and show them a little kindness next time you call. Kindness goes along way.

Very pleased with the quick and courteous response from Ayyan at Catalyst, in response to concerns I'd raised on behalf of our commercial tenants with a contractor's snow removal services. Catalyst was prompt in acknowledging our concerns and more importantly, ensuring the contractor fulfilled its obligations in a timely and satisfactory manner. Great customer service!

Basheer Ansari helped us navigate through an issue until resolution. His endurance and commitment ensured seamless communication during the process and until the matter was resolved. We were very happy with the service and support we received.

Catalyst has been great to deal with on a professional basis, they are quite quick to return inquiries and process applications when needed. Always happy when I deal with them !

I reported a heating issue in my unit. Asfandyar Abid, Maintenance Project Manager, contacted me right away to get more info so to understand the issue better. Then he immediately contacted Eddytime Mechanical. Both Asfandyar & the contractor responded so quickly & efficiently to solve the issue. Much appreciated for their professionalism, exceptional customer service & expertise.

I really want to say thank you to Basheer Ansari (Operational Analyst) & Kasey Popadynetz (President of Condo Board) for their excellent & professional customer service and help/services re Aug 5 hail damage. They responded/reacted to my concerns so quickly, went the extra mile, followed through efficiently to have my issues solved very promptly. Much appreciated for their time, efforts, dedication, professional knowledge and enthusiasm in helping me as a unit owner. I truly am very blessed to have them to help solve my issues.

Hamza at Catalyst was super fast to respond to my renovation request and had everything before the board and approved so quickly! Catalyst has also been a huge improvement over our previous condo management company. They have systems in place, are always friendly, and are really supportive to us owners. Thank you Catalyst, and Hamza, keep up the great work!

Reply from Catalyst Support was prompt and courteous. I received an email reply within the same day. Contractor also contacted me within the same day to resolve a heating issue. They were also knowledgeable and friendly. The issue was resolved before the weekend so I can have peace of mind.

Hamza went above and beyond to assist my clients and I. Friendly and polite, he dealt with an issue quickly and efficiently. Both he and Angie are good communicators and were incredibly helpful.

I'm the president of a condo board that uses Catalyst as our management company. Angie is great to work with. She's straightforward with her clients and extremely knowledgeable. My experience working with her has been positive, and I appreciate all the hard work she puts into managing our property.

Wow...I'm so appreciative of the effort that Hamza Qazi put in to have a pet application approved within 24 hours. He took the time to get back to me well past business hours, so that the Buyer could feel assured waiving conditions. Thanks Hamza! Jeannie Minchin Real Estate Professionals

Catalyst Condo Management is timely communication and excellent work for keep our condo safe and comfortable. One of support specialist Rameesa, she was very efficient and quick to reply to my emails. She was extremely informative and provided accurate information which helps me a lot to answers my questions. thanks, you are the best!

Had run into an issue and had the pleasure of dealing with Ayyan. He was extremely helpful and helped me resolve the issue. Thank you Ayyan for your professionalism, diligence and amazing customer service. Wish you all the best!

Have been dealing with Omair at Catalyst for renovations of our condo. He is always a pleasure to deal with. He’s very friendly, and so helpful. Always looked into my concerns and get me the answers I need promptly.

I was in a bit of a rush to get my renovations done as wasn't aware of the bylaws protocols to get them approved beforehand. Hamza was absolutely amazing in facilitating this and got all approvals in an expedited manner. Catalyst condos are lucky to have him. Great job on my renovations approval! It was much appreciated 🙏 😌

Hamza Qazi of Catalyst Condo Management is terrific at his job. My family recently purchased a new condo in Calgary and he was extremely helpful with the required forms and assisting us with obtaining approval for a small renovation. He was always friendly and courteous to deal with and responded in a timely manner to our phone calls and emails. He is a true asset tto he company. Thanks so much Hamza.

I recently dealt with Catalyst Condo Management. Mr. Asfandyar Abid, his prompt replies to me, and the professional service he provided to me immediately was a huge relief. Greatly appreciated. Excellent service, it could not have been better.

Very impressed with Hamza's customer service and ability to expedite our pet application so that we could complete the purchase of our home! Even though it was a statutory holiday he went above and beyond to ensure we got our approval. Thanks Hamza!

A big thanks to Hamza Qazi for working hard - even on a statutory holiday - to ensure my clients received the timely approvals they needed to go ahead with their purchase of a unit managed by Catalyst. In an industry where as realtors we see an epidemic of service and communication issues, Hamza gave me reason to believe there are still great professionals out there that go above and beyond. Very impressed and appreciative!

What a great experience dealing with Hamza at Catalyst Condo Management … thank you so much for making me feel that I matter… and taking care of all our documents and our approval in a timely manner 🙏🏻

Hamza was wonderful to deal with and really helped get a few things pushed out quickly for me and my client :)

Omair has gone above and beyond in helping us in an urgent matter. He has been incredibly helpful to us and has been so quick to respond. Thank you for standing in our shoes and being so amazing.10 stars to Omair and Catalyst Condo Management.

Muhammad was excellent to deal with when I had concerns in my building, quick to respond and very helpful. Hamza was also extremely helpful, quick to respond and very friendly. I have not had any issues with Catalyst. Very happy with all my experiences.

Ayyan from Catalyst Condo Management has helped us resolve requests and matters promptly! Great job, Ayyan! We really appreciate the friendly communication and follow-up emails! Cheers!!

I had a great experience dealing with Hamza in order to get a renovation request expedited. Hamza was very timely, efficient and worked hard to meet our deadline. Dealing with Hamza has been the best service I have had with Catalyst to date, thank you Hamza for the superior service!

They work hard at a tough job. Not always perfect but I would say from ownership down to the people managing the property and responding they have been kind and practical throughout. I say this having been both a resident on the receiving side and working with them as a board member.

Asfandyar at Catalyst Condo Management promptly responded, as I alerted them in regard to a problem with the heating system in my property. He then swiftly set a process in motion to have this resolved within 24 hours. Remarkable service.

[This praise is dedicated to this employee of Omair, not catalyst all staff] My request to replace the flooring in my apartment was approved relatively quickly!! I gave Omair a 5-star rating for its work efficiency and service attitude. But I can only give 0 stars to other staff at catalyst, they are very rude.

My request for approval of a garage door replacement was reviewed and submitted to the Condo Board. It was followed up by Catalyst and approved quickly, even during summer holidays.

Hamza was incredibly helpful with helping out my buyer clients with a pet application to get them approved quickly. Excellent and fast communication! Very thankful :)

Catalyst Condo Management is the management company at The Waterford. I recently had an incident which required immediate action. My dealing with Asfandyar Abid were professional and timely and I was very happy with the service. Inquiries I made were dealt with professionalism and the detail provided was greatly appreciated.

Tenant let me know of an issue with their lock in their unit. Emailed Catalyst through their system. Received a response in a timely manner, and they dispatched someone right away to look at it. Updated that the issue was fixed, and that it was not our cost. I understand things won’t always go this smoothly, but gotta celebrate the small wins!

I have dealt directly with Omair and Ryan and Catalyst (as well as Amanda at FIRST). I am in the same industry and understand that there are processes to follow and that these can sometimes take time to come to an end result. Working with them I felt confident our requests and questions were heard, understood, and most importantly, that action was underway. I look forward to continuing our working relationship.

Catalyst is the management company for my condo at Luna. They have great communication and help address any questions in a timely manner. They set clear expectations and take action if a resident is violating the condo bylaws to help ensure safety and peace for us all. Thanks to Angie and Fariz for all of your support.

As a tenant I find Catalyst Condo Management pretty good. Unlike some other condo management companies our building has used in the past Catalyst Condos is responsive to any concerns or inquiries we may have. The turnaround time for any support tickets we submit is usually less than a day and the support staff we talk to are well organized. We recently had an issue where our sewer line was backing up and Asfandyar at Catalyst worked with us to get the issue resolved very quickly. The last time this happened under previous ownership the condo management company did not do anything to help us and we had to pay for a plumber out of pocket. I hope Catalyst Condos continues to provide excellent customer service in the future

I dealt with Catalyst Condo Management on a recent sale for a property. I'm a Realtor Assistant with still a lot to learn about condos and condo documents! I had a lot of questions for Angie and she answered each one of them timely and with so much helpful information. I just really appreciated her patience and time with me!

Catalyst was the condo management company that managed the property I recently sold. Closing date on the sale of my unit is today, and during the closing process Fariz, Betty and Angie we're very helpful and a pleasure to work with! The company overall has been very easy to deal with and communication has been excellent. Over the 15 years ive owned this property, Catalyst was by far the best. Highly recommend as a management company for your community! Thanks again to the whole team.

Excellent property management company. Exceptional monitoring software. Communication between owners and their employees is pleasant and courteous.

Catalyst Condo Management has been great to work with! Katie and Dustin are amazing and very on top of anything that comes up. I would recommend Catalyst to anyone looking for a property management company.

Exceptional condominium management company. I email them a concern I had about a leaky downspout. The company got back to me the same day! The next day, it was examined. Yesterday, it was repaired. Outstanding work, Catalyst! Thank you very much!

Hi, I would like to express my thanks to Dennis Skylar and the team at Catalyst Condos. Their fast, efficient and friendly response to my recent concerns and issues have made me very happy. I feel that I have been listened to and appropriate actions taken with a follow up !. Highly professional team dealing with complex issues that they delve into with details and provide strong feedback . Excellent team and I am very thankful for their help Best regards. Tina A Chan

I have worked with Catalyst Condos for years. In my experience with Drew and Angie and their team, I have encountered so many individuals who truly care about their clients and strive to always find the best solution. Condo management is not an easy business but they are setting new standards for the industry. Also, an added bonus that they are a local company. Thank you for all your amazing work!

After years of poor service at FSR, our 8-unit condo board switched to Catalyst, and we've been so happy we did. We've been with them for over a year, and they have saved us a lot of money already. We reviewed our budget and realized that we were being over-charged for very simple services by FSR, and now have a budget that works with our size. I'd strongly recommend them. Not only is our budget back on track, but we've also had better service now than we have had for years. Thank you, Drew and Angie and the whole team!

I’ve been a Board member on multiple Condos both here in Calgary, as well as abroad for many years now. I’ve never found a “perfect” condo management firm anywhere, but without a doubt I am happy to say I feel I’ve finally found in Catalyst a company that comes the closest by far and is heads and tails above the regular service offerings that seem to be out there. We’re just coming up to our first year anniversary with them and everyone on our Board shares the same feeling that they have been a blessing after having dealt with other companies that seem to all follow the same playbook based upon just win the contract with promises then reduce the service to the minimum level possible so they can maximize their margins. They truly are “breaking the mold” on Condo Management support in Calgary.

Thank you so much Douglas for the fantastic service as a property manager. We had some challenges with an existing tenant that I had placed before working with Douglas. Douglas provided great advice, was available when I needed him and helped resolve some complex issues. If you want piece of mind, and someone who is willing to listen and take the time required for excellence in service, I highly recommend working with Douglas and Catalyst Management.

As a board member I’m very thankful we made the change to Catalyst. Drew Spencer and his team run a condo Mgmt company unlike any other and provide service that is second to none. I highly recommend them for any condo looking for the best possible experience.

Catalyst is a pleasure to work with. All the staff I have dealt with are fantastic. They make it easy for us to do a great job and do not make us feel like just another contractor. We love working with Angie and her team at catalyst!

We switched to Catalyst condo management and things have been so much better. Any questions get answered in a reasonable time, all service requests are complete and it seems like this company actually cares about our building instead about how much money we pay them. Good Job so Far

The experience with Catalyst is beyond wonderful. The team is always available - responding to whatever the needs of the condo are, whether big or small. Catalyst provides constant feedback/updates, keeps owners and the Board in the loop on all major activities, uses technology and multiple streams of communications, and ensures our condo is operating without issue. Can't recommend them enough!

The team at Catalyst is simply amazing. Our condo board switched to Catalyst a few months ago, they have been incredible. We have had problems with other management companies in the past, and Catalyst has restored my faith that good management is actually possible. There team is always eager and willing to answer calls and find solutions. Day, Night, weekend or holiday, These guys are always there when owners or tenants need something. Using modern technology to streamline communication their team is able to get information to owners tenants and board members immediately. They use a system of apps and, websites to enhance the management process, and they are always still just a phone call away if you prefer communication the old fashioned way. If you are looking for new property management Catalyst is by far the best you will find.

Not a big fan of Trello, Slack or any of the other electronic communicating services. On numerous occasions Ayyan Ali and others have helped me get the services required at our building via phone or good old emails. Always appreciated.

Catalyst has contacted me about the issue I posted, apologized and explained why there was a problem and that they and the board are adding weeding to the landscaping contract. It was not in the contract so the only real issue was the lack of communication which has been rectified. The person I talked to was polite, listened to my concerns and is on top of the issue so I have revised my rating to 4 stars.

The staff at Catalyst Condo Management have always been very helpful and often respond to my requests right away or within 1-2 business days (which I really appreciate!). Soo, yea, thanks for all you do and keep up the good work!